Newsletter
From Retail Ramps to AI Champs: Navigating New Norms and Forms 💥 #11
We’re looking at how European retail is evolving, the increasing role of AI in eCommerce, and the potential regulatory challenges ahead.
Ross Chapman
Industry and trends
State of eCommerce in 2024
Explore the latest trends, strategies, and technological advancements shaping the eCommerce landscape in 2024, as businesses adapt to a rapidly evolving market.
AI
Top 5 AI tools to elevate your eCommerce business today
Here are five cutting-edge AI tools designed to enhance customer experience, streamline operations, and boost sales for your eCommerce business.
Newsletter
Costco eCommerce Sales Grow 3x Faster than Total Sales in Q2 📈 #10
Customer engagement is also on the rise, with shopping frequency up by 5.3% globally and 4.3% in the U.S.
Newsletter
Amazon Go's Just Walk Out Technology Mostly Smoke and Mirrors 💨🪞#9
In a surprising pivot, Amazon is stepping back from its futuristic "Just Walk Out" technology in its larger Fresh grocery stores.
Industry and trends
From service to SaaS: How to evolve what works and scale
Here's a deep dive into how businesses can navigate the SaaS transformation effectively.
Newsletter
Spring into Action with Innovation's Latest Attraction 🐣 #8
Back with more from my journey building a business and as ever, sharing the best of the web.
Newsletter
Craft a solution, retire the hire 🖼️ #7
Serial B2B founder Rob Snyder shared the '23 things I wasn’t taught at Harvard + McKinsey' I thought I would share 10 of them to kickstart this issue, and making month for the month of not sharing this newsletter!
Industry and trends
How AI is revolutionising the customer experience
How AI is transforming customer experience, including real-world examples and insights into both conversational AI and other AI applications.
Newsletter
You worked hard for those 'ace cards' 🎴 #6
This newsletter's theme is on another gem I read from Jodie Cook. In her newsletter, she shared a mindset shift she's taking into this year: Don't waste your ace cards: where do you hold the most leverage?
Entrepreneurship
AI may be the best thing to happen to agency work
AI for agencies is going to increase transparency, consolidate time-consuming human processes and in some cases, do a better job.
Entrepreneurship
Changelogs over presentations
My call for change from creating presentations to embracing more efficient project management tools for better outcomes.
Newsletter
Fulfilling and willing 🏁 #5
We've got through the first week of the New Year and it's been equally fulfilling and I've been willing to get on with it.
Design
2024's top product design trends: What to watch for
I'm kicking off the New Year with a comprehensive look at the emerging product design trends expected to dominate in 2024. In this post, I'll be analysing the new technologies, design methodologies, and designer preferences shaping the industry.
Newsletter
Why you're here helps you stay clear 🧠 #4
Welcome to this week's newsletter, with plus the best from the web on UX, business and cycling to help you ride through the end of this challenging year.
Design
The best questions to ask users
I understand the importance of a data-driven approach rather than relying on guesswork.