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Thoughts on technology, design and leadership.

From service to SaaS: How to evolve what works and scale

How AI is revolutionising the customer experience

Changelogs over presentations

2024's top product design trends: What to watch for

The best questions to ask users

What is product strategy?

Create a proof of concept first

My 3 stage process for hiring great people

7 tips and takeaways on increasing performance in your remote team

When should you use a Remote Design Sprint?