Career
Don't fear conflict: Run towards it
Having an argument just to prove you are right doesn’t help anybody. Truth is, most people don’t like being proved wrong.
Latest
Design
How IBM scaled design thinking remotely
When IBM shifted tens of thousands of employees to remote work, Lee Duncan helped lead the transformation. In this conversation, we discuss how enterprises adapted, what true compassionate leadership looks like, and why “no prototype, no meeting” became his mantra.
Career
Why trust is the foundation of every great team
Teams don’t fail because of a lack of skill or ambition - they fail because of a lack of trust.
Design
Handover day
The lesser-known final day of the Design Sprint (where dreams become reality!)
Work
Helping Quilter move faster with an eight-week design sprint programme
What if financial advisers could easily get the information they need?
Work
How a four-day design sprint helped We Find Venues double customer enquiries
What if you could make finding event space better?
Work
What if you could find your perfect bike?
In collaboration with Brandwave and BMC Switzerland
Design
My first try at running a remote design sprint
Experimenting with a remote way of working.
Work
How a rapid checkout redesign delivered 3× ROI for Wiggle
What if we could improve the conversion rate by addressing customer doubts?
Work
What if we could support the launch of a new category of phone?
In collaboration with Brandwave and Bullitt Group.
Career
Why I use Design Sprints
Design Sprints aren’t a one-size fits all process and that’s a good thing. I don’t want to be mediocre at a lot of things. I want to specialise and improve. You might too.
Work
Building a design manual to bring consistency and clarity to Wiggle’s digital experience
How do you commit to consistency?