At Etch, Ross works hands on with organisations to gain a true understanding of their business objectives. He helps them discover their users needs and upon understanding those two things, he creates websites and apps that deliver measurable value, but in a much faster way than in a traditional design process. That saves time and money.
Before that, Ross was the Senior User Experience Designer at Wiggle, the online tri-sports retailer. There, he defined the usability and interaction strategy of Wiggle's customer contact points, delivering revenue improvements to the business with user-centered design.
If you'd like to reach out, please email Ross.