Growth
The sales and marketing tools and techniques I use everyday
How can you establish a pipeline of sales leads? How can you get the word out of what you do? And how can you do all of this AND run a business?
Ross Chapman
Ross Chapman is a strategic product leader who helps ambitious teams solve the right problems, fast.
Career
15 ways to do what you love
15 tips to help you discover what you love.
Work
Teaching design principles through practice, not theory
As part of the UX Upskill programme, I designed and taught a 4-week Design Principles course to help students build practical problem-solving skills through hands-on workshops and collaboration.
Work
Creating a product to reduce our impact on nature
The story of how we created a behaviour-changing app with WWF.
Work
A four-day sprint to get more people through Neptune’s doors
Neptune wanted to bring more people into stores through events — but their current system made discovery and booking almost impossible.
Work
Helping Selftrade rebuild trust and momentum through design sprints
Selftrade needed to reverse growing customer frustration and regain product momentum. In a few focused weeks, we aligned their cross-functional team, prototyped key improvements and validated them with real users.
Career
Don't fear conflict: Run towards it
Having an argument just to prove you are right doesn’t help anybody. Truth is, most people don’t like being proved wrong.
Design
How IBM scaled design thinking remotely
When IBM shifted tens of thousands of employees to remote work, Lee Duncan helped lead the transformation. In this conversation, we discuss how enterprises adapted, what true compassionate leadership looks like, and why “no prototype, no meeting” became his mantra.
Career
Why trust is the foundation of every great team
Teams don’t fail because of a lack of skill or ambition - they fail because of a lack of trust.
Design
Handover day
The lesser-known final day of the Design Sprint (where dreams become reality!)
Work
Helping Quilter move faster with an eight-week design sprint programme
What if financial advisers could easily get the information they need?
Work
How a four-day design sprint helped We Find Venues double customer enquiries
What if you could make finding event space better?